If you are unhappy with your purchase and would like to return it, we offer a 30-day refund or exchange policy.
You are responsible for return postage costs, we suggest packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.
Once your item has been received back it will be inspected and we aim to process your refund or requested exchange within 48 hours. You will be notified by email once your return has been completed.
Items must be returned to us as you originally received them, complete with all tags and original packaging.
This does not affect and is in addition to your statutory rights as a consumer.
Please include your name and return the items to us within 14 days to the address below, add a note if you would like an exchange or refund -
ITEM BEING RETURNED
SRM Returns, c/o Stylecreep
25 St Johns Road,
Delivery Rates and Services.
UK Mainland, Scottish Highlands & Northern Island >
We post daily Monday-Friday and use a combination of DPD & Royal Mail
Standard UK Tracked Post - £3 (estimated delivery time 2-5 business days)
Free UK Tracked Post - Orders over £55.00
Standard EU Tracked Post - £12 (estimated 5-7 Days)
Standard International Tracked Delivery £12 (estimated 7-14 Days)
We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control. Tracking information is always available upon request.
DPD customers will receive an email update. You will have the ability to re-schedule if needed and your order will be fully tracked. If you provide your mobile number at checkout you will also receive text notification when your item is out for delivery.